JumpStart support

JumpStart is an alarm that cannot be tapped off. It stops only when your phone's camera has counted the reps.

Email: mr.mbkr96@gmail.com — please say which phone and which exercise, and we will reply as soon as we can.

Common questions

The alarm didn't ring (Android)

Open JumpStart's home screen first: it flags any setting it can check, such as notifications, exact alarms and Do Not Disturb access.

Some phone makers' battery managers can't be detected by any app. If you use one of these phones, add JumpStart to the exemption list yourself:

Samsung: Settings › Battery › Background usage limits — make sure JumpStart is not under "Sleeping apps" or "Deep sleeping apps", and add it to "Never sleeping apps".
Xiaomi, Redmi, POCO: allow Autostart for JumpStart, and set its battery saver to "No restrictions".

The camera isn't counting my reps

Stand where your whole body is in frame, with a light on. The count only starts when the app can see you clearly, and it says so on screen.

Push-ups: put the phone on the floor beside you, side-on, not in front of your head. From the front, a real push-up and a bend look alike, so the app asks for the side view rather than guessing.

I can't use the camera

Choose the walking or arithmetic task for that alarm. Neither needs the camera.

Does JumpStart record me?

No. Camera frames are analysed on your phone and discarded immediately; no photo or video is ever saved or sent. JumpStart has no accounts and no server. See the privacy policy.

Managing or cancelling JumpStart Plus (iPhone)

Subscriptions are handled by Apple. To cancel or change one, open Settings › your name › Subscriptions on your iPhone. If you reinstall or move to a new iPhone, open the Plus screen in JumpStart and tap Restore purchases.